Q: Are there countries to which you do not deliver?
A: Yes. The cigarettes sold are delivered only to the territory of the United States of America.
Q: Where are cigarettes you propose for sale made?
A: Cigarettes sold at DiscountCigarettesMall.Com are made in Europe, and correspond to European specification and quality, unless otherwise stated. 1 carton contains 10 packs (200 cigarettes). All prices are per 1 carton.
Q: Why are the cigarettes on sale at DiscountCigarettesMall.Com cheaper than those sold in duty free shops in airports?
A: Because the airport duty free shops have high running costs.
Q: Do I have to pay a fee to join DiscountCigarettesMall.Com?
A: No, you do not, the access to our site is free and you need not pay a fee to enter it or to make your purchases.
Q: Can DiscountCigarettesMall.Com disclose data on who bought cigarettes online to others?
A: Absolutely not. All personal information in the DiscountCigarettesMall.Com web site will be treated according to the United States Law. The data could not be disclosed even upon an official request submitted by foreign country authorities.
Q: Is it legal to ship cigarettes and tobacco?
A: Yes, it is absolutely legal if company sends tobacco products to customer for its personal use, and customer is of a legal age.
Q: Is it safe to pay credit card online?
A: Do note that you do not pay us, but the credit card company's secure server, so your credit card number cannot be intercepted and your personal data is 100% secured. All the information that you provide during the shopping process is encrypted by our credit card company. Your credit card details are not available for us and used only to process your order online. The pages ensuring a level of safety, can be identified by means of a key which will appear in your Netscape Navigator or Internet Explorer padlock.
Q: How safe is to send you my credit card details?
A: We guarantee that all personal and credit card information is submitted with the highest level of security and precautions so you shouldn't worry when entering your credit card information on our site.
Q: How long does it take to process and ship my order?
A: The average delivery time to United States is 2 - 3 weeks (10-15 business days). In some rare occurrences your packages may be delayed in the process of shipping, please let us know so we can attempt to track your packages. If you do not receive your packages within 30 days, these packages are declared lost or stolen and we will guarantee to resend you the packages or to fully refund you the money for your order. All orders are approved within 24 hours once your credit card has been validated, excluding weekends and holidays and are shipped within 7-14 days. In the event that your order is split up into two or more parcels, the parcels are shipped at a rate of one a day. Since these parcels are shipped on different days, there is a chance that their arrival could be a few days apart. In order to avoid fraud and to protect our valuable customers we ship via Registered Priority Airmail only.
Q: May I ship to a different address than the address on my credit card?
A: We only ship to the Buyers Confirmed Address. The Confirmed Address is checked against the credit card billing address maintained by the buyer's credit card company. We may ship to an alternate address, at our discretion. This policy is designed to protect our customers.
Q: How can I track my parcel?
A: If you want to track your parcels, please email us to support@DiscountCigarettesMall.Com and we will try to track it for you.
Q: What happens if I am not at home when the parcel arrives?
A: The parcel can only be delivered to the addressee or to another person (e.g. a member of the family, a colleague, a porter, etc.) who will sign a receipt. If no-one is at home, a postman will leave a note and the parcel can be taken from your local post office.
Q: Is the package tough enough?
A: Yes. The package consists of a stiff cardboard carton specifically designed for being sent by mail. In this way, we can be certain that your cigarettes - including "soft packs" - will reach you in perfect condition.
Q: Is it common for the parcels or some of the packets to be stolen?
A: No. We have never heard of these incidents but we have taken this event into consideration since we send products to all destinations in the United States.
Q: Do you take some additional charges to the price indicated on your site?
A: No. We do not take any additional charges.
Q: Will you be offering other brands in the future?
A: Yes. The number and type of available brands may change in time.
Q: Do DiscountCigarettesMall.Com keep the information on who bought cigarettes online on files?
A: Yes, but only for the time strictly required to manage your order to guarantee best service.
Q: I've already bought cigarettes from your site. Can I resell them?
A: No. This is out of the law in any country of the world.
Q: What if I do not receive an order confirmation via e-mail?
A: You will receive an order confirmation message via e-mail shortly after DiscountCigarettesMall.Com receives your order. If you do not receive this message within one hour of placing your order, there might be a delay on the Web due to traffic. If this happens, please feel free to contact us at support@DiscountCigarettesMall.Com to ensure that your order is being processed.
Q: Are the cigarettes sold at DiscountCigarettesMall.Com first choice?
A: The cigarettes sold at DiscountCigarettesMall.Com are fresh and of the highest quality available on the market, made in Europe.
Q: Do European cigarettes taste like American?
A: The tobacco products we sell are manufactured in Europe. They are not imitations of the world famous brands, they are original products made by the corresponding company. There may be a small difference in the taste, but there are no differences in the quality between American and European cigarettes sold in our store. All packs of cigarettes are properly marked and labeled by the corresponding tobacco companies.